Delivery Policy

By using our website, you hereby consent to our delivery policy and agree to its terms.

We at Biozooo dispatch products Monday-Friday excluding weekends and bank holidays. We use the most suitable courier for each destination, given the current situation we will make sole decision on which carrier will be the most effective and efficient in delivering our products. We deliver worldwide and have express logistics to deliver products in Europe.

Couriers at our disposal are: DHL/Royal Mail/UK Mail/UPS/Fedex/DPD.

UK Delivery Cost: £3
Western Europe: £10 (Germany, Italy, France, Spain, Belgium, Netherlands)
Rest of Europe: £20
Rest of World: £25

We aim to dispatch within 2 working days, if there is a surge in demand this may increase delivery times of up to 12 days.

For shipping outside European Union the customer is responsible for any taxes/duties/tariffs that arise from importing our product. The customer is also solely responsible to make sure that the product can be legally bought and imported. Delays caused by customs in your country are beyond our control, and no refund will be provided if they are held or delayed by customs.